Refund policy

Final Sale Return Policy

Veils
Our veils are made to order and are therefore considered final sale. However, we understand that sometimes adjustments are needed. If you are not completely satisfied with your veil, you may exchange it or receive store credit for the original purchase amount. Please note that exchanges or store credits must be requested within [3] days of receipt. The Viel must be unworn, unwashed and in its original packaging.  All tags must be attached.  Please contact us withing 3 days of receipt at cs@lotusthreads.com.  You can also call our flagship store at 212-947-8100 for assistance.

Damages and Issues
We take great care in ensuring that your items arrive in perfect condition. If your order is defective, damaged, or if you receive the wrong item, please contact us immediately at cs@lotusthreads.com. We will work with you to resolve the issue promptly.

Non-Returnable Items
Please note that we cannot accept returns on sale items or gift cards. All sales of these items are final, and they are not eligible for exchange or store credit.

For any questions or concerns regarding your order, feel free to reach out to us at cs@lotusthreads.com.